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&Element

Chatbots Development

Elevate your business communication with custom chatbot solutions. Use the power of artificial intelligence to deliver instant, 24/7 customer service, streamline interactions, and enhance user engagement. Let our expert developers build an intelligent, conversational agent tailored to your business needs.

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We’ve helped hundreds of businesses digitally optimise their company and increase profits.

Our AI development services

AI DevelopmentWeb DevelopmentApp DevelopmentDigital MarketingArtificial Intelligence

230% average increase in ROI across our suite of services.


235+ projects completed since we were founded in 2015.


45m people reached across the world through work.

What are chatbots?

Chatbots are artificial intelligence (AI) systems that engage in conversation with users via text messages embedded on websites, mobile applications, or through virtual assistants. These bots are programmed to simulate human-like interactions and offer automated responses to user inquiries, which can range from functional (such as providing weather reports, booking a reservation, or customer support) to complex conversations.

They utilise a combination of pre-set scripts and machine learning to understand and respond to queries, making them efficient tools for both customer service and interactive engagement.

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What is chatbot development?

Chatbot development involves the process of creating and integrating a chatbot into a digital interface, such as a company's website or a mobile app. This process includes designing the chatbot's conversation pathways, programming the necessary backend integrations, and implementing natural language processing (NLP) and machine learning algorithms that allow the chatbot to learn from interactions and refine its responses.

Developers must also continuously test and optimise the bot's responses and functions to improve accuracy and user satisfaction. Effective chatbot development aims to create a seamless and efficient user experience, reducing human workload and providing users with immediate, reliable support.

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What are the business benefits of chatbot development?

Chatbots provide instant responses to customers, which significantly enhances user satisfaction. They are available 24/7, meaning customers can receive consistent support at any time of the day without waiting in queues. Implementing chatbots can significantly reduce costs associated with customer service.

They can handle thousands of conversations simultaneously, so they only need so many staff to manage customer queries. Unlike human agents, who can become overwhelmed during peak times, chatbots can manage a large number of interactions at once. Whether handling thousands of inquiries or managing customer requests during off-hours, chatbots can scale based on demand without compromising the quality of service.

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There is so much opportunity to increase your business sales, start your journey today.

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80%

Chatbots can successfully handle up to 80% of routine customer service questions.

Customer Interaction

64%

64% of internet users say 24-hour service is the best feature of chatbots.

24/7 Service

50%

Implementing chatbots can lead to a 50% increase in consumer engagement

Engagement Rates

40%

A survey found that 40% of shoppers prefer interacting with chatbots over virtual agents for quick interactions.

Customer Preference

67%

Businesses that utilise chatbots report up to a 67% increase in conversion rates

Conversion Rates

48%

Chatbots contribute to a 48% reduction in response time on customer queries

Response Time

Our chatbot development process


01

Planning

First we define what you aim to achieve with the chatbot — whether it's automating customer service, supporting sales, or providing users with information.


02

Design

Next we design the flow and scripts of the conversations, which involves crafting the questions the chatbot asks, the responses it gives, and the decision trees that dictate these interactions.


03

Development

We prepare the development tools and platforms needed for building the chatbot. Next we develop the chatbot according to the designs and integrate it with necessary databases, APIs, and CRM systems as required.


04

Testing

Conduct thorough testing for each unit of conversation to ensure that the chatbot behaves as expected. We use the collected data to train the AI model, improving its understanding of user queries and its ability to handle different conversational topics.


05

Deployment

Finally we deploy the chatbot to the live environment where end-users can begin interacting with it. We regularly update the chatbot based on user feedback and new requirements.


Want to get a tailored process to your specific needs? Contact us now

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Chatbot Development FAQs


A chatbot is a software application used to conduct an online chat conversation via text or text-to-speech in lieu of providing direct contact with a live human agent. Designed to convincingly simulate the way a human would behave as a conversational partner, chatbot systems typically require continuous tuning and testing, and many in production remain unable to adequately converse or pass the industry-standard Turing test.

01


Chatbots can automate routine tasks, provide 24/7 customer service, generate leads and sales, and collect valuable customer insights. They are cost-effective tools that enhance customer engagement and allow businesses to scale their operations efficiently.

02


There are no specific platforms that chatbots can be developed for. Chatbots can be used and adapted for platforms from various fields. If you have a retail shop, a chatbot can help you talk to your customers to encourage them to purchase your product. If you offer services, the chatbot can provide useful information and be a quick form of contact with your customers. Depending on what your business needs, chatbots can be adjusted and trained differently.

03


Chatbot development involves several stages, including planning, designing the conversation experience, developing the chatbot using platforms like Dialogflow or Microsoft Bot Framework, testing its interactions, and deploying it to the desired platform. Continuous monitoring and optimisation post-deployment are crucial to ensure effectiveness.

04


Yes, modern chatbots are built with Natural Language Processing (NLP) capabilities that allow them to understand and process user inputs in natural language, not just pre-set commands. This makes interactions more fluid and natural.

05


The cost of chatbot development can vary widely depending on the complexity of the bot, the platform it is developed for, and the specific functionalities it includes. We encourage you to contact us if you wish to know more about our pricing.

06


The development time for a chatbot can range from a few weeks for a basic bot to several months for a complex bot with advanced integrations and capabilities. The timeline depends on the bot's complexity and the client's requirements.

07


Any business that interacts with customers can benefit from chatbots. They are widely used in industries such as retail, real estate, healthcare, finance, and hospitality to automate customer support, lead generation, and frequently asked questions.

08


While chatbots can handle a significant volume of customer interactions and routine tasks, they are generally used to augment human customer service efforts. Bots are ideal for efficiently handling standard queries, allowing human agents to focus on more complex customer needs.

09


To get started, define your goals for the chatbot, identify the tasks you want to automate and understand your audience's needs. Then, choose a development platform and partner with a skilled developer, such as &Element, to build and integrate your chatbot effectively.

10


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